> ## Documentation Index
> Fetch the complete documentation index at: https://docs.abtestly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds and cancellation

> Thirty-day money-back on your first paid month, no questions asked. Cancel any time; downgrading does not delete anything.

## Money-back on your first paid month

Cancel within thirty days of your first paid month and we refund it.
No questions, no forms.

Email **[support@abtestly.com](mailto:support@abtestly.com)** with the account email you signed up
under. We refund the same day.

## Cancel any time

* **Billing → Cancel subscription.**
* Your plan reverts to Free at the end of the current billing period.
* No auto-renewal after that.

Between clicking Cancel and the period end, your plan works as
normal, no rush to move off.

## Downgrading does not delete data

Whatever you have on a paid plan stays when you downgrade or cancel:

* Every site.
* Every experiment, running or archived.
* Every goal, location, audience.
* Every event in the ledger.

**What changes:**

* If usage exceeds Free plan limits (1 site, 1 active experiment,
  3,000 MTU), the extras become **frozen**, visible, read-only,
  archivable. Not deleted.
* New MTU stops being bucketed at 3,000/month.
* No new experiments can be started until you are back under one
  active.

## Reactivating

One click. From the same account, go to Billing and pick a paid
plan. Everything unfreezes; you can immediately start experiments,
add sites, and take on MTU up to your new cap.

If your account was archived (see below), reactivating unarchives at
the same time.

## Archival after 90 days of inactivity

Accounts that have not been logged into for 90 days after cancelling
get **archived**. Housekeeping, nothing is deleted.

* Account and all its data are preserved.
* Logging in unarchives automatically.
* Emails to the account address still work.

## The one thing that does get deleted

**24-month event retention.** Individual events in the ledger older
than 24 months are purged nightly. This is unaffected by your plan
or subscription state, it is a data-retention policy, not a billing
lever.

Aggregate numbers (per-experiment counts, per-goal rates) survive the
purge and stay on the results page indefinitely. Only raw event rows
are aged out.

## Enterprise

Different from the above. Custom SLAs, custom retention, custom
cancellation windows. Email **[enterprise@abtestly.com](mailto:enterprise@abtestly.com)** and we will
send the paperwork.